Do you enjoy helping people? Do you enjoy talking with people, explaining how things work, and person-to-person interactions? Do you enjoy learning technical concepts, and translating that knowledge to help customers? Do you like the feeling of knowing you have helped to make someone’s job easier? Do you enjoy a schedule that varies day-to-day and gives you the opportunity to work independently?
We’re looking for a personable, technically knowledgeable customer support person to help customers with our engineering-based software applications. The role includes answering questions, onboarding new customers, and providing virtual training sessions to small groups.
This is a rewarding role working in a small, fast-paced company with little overhead and a great supportive team.
Note: Applicants must be local to the Pittsburgh area or be willing to relocate. Must be able to work for any employer in the United States. No Visa sponsorship.
Responsibilities
- Provide customer support via phone and email for engineering software applications
- Handle virtual onboarding of new customers to introduce them to the features and functions of the software
- Develop and present customized training courses for customers on a variety of topics
- Work with the software team to improve and enhance software for better customer satisfaction
- Review and help to create documentation and training materials
Requirements
- BS in Math, Engineering, Physics (or other Sciences), or similar with a minimum 3.5 GPA
- Strong math and analytical skills
- Top-notch attention to detail
- Excellent verbal & written communication skills
- Ability to explain technical concepts
- Desire to provide top quality service and support
- Commitment to customer satisfaction
About Relyence Corporation
Relyence Corporation is a privately owned and funded software company headquartered in Greensburg, PA – just east of Pittsburgh. We provide software tools used by engineers at companies around the world to help them evaluate and improve the reliability, quality, risk, and safety performance of their products and processes. Using today’s technology innovations to meet the needs of the modern workplace, our software suite is built on the highly capable Relyence Platform providing unparalleled power, integration, and access. Relyence provides key insights into product and process performance, enabling our customers to achieve and exceed their continuous improvement goals and meet their compliance requirements. In addition to our popular and powerful toolset, Relyence Professional Services provides top-notch implementation, consulting, and training services.
We offer an independent, casual workplace. Our company is fast-paced, quality-driven, and has little bureaucracy. To learn more about Relyence Corporation, please check out our web site in more depth!
