TECHNICAL SUPPORT
Do you have questions about a particular aspect of our tools? Then check out our online help, help videos, and custom webinars. In addition, our technical support personnel are standing by ready to answer questions and provide support. At Relyence, we value customer service as a top priority and are committed to your success.
Online Help and Getting Started Guides
In order to help you in getting up to speed with our products, each is accompanied with an online Getting Started Guide that provides an overview of the basic features in under 30 minutes of your time. To access any of our Getting Started Guides while using Relyence®, click Getting Started from the Help menu with the appropriate product active. To access the online Help, simply click Help in the Help menu while in Relyence. You can access our complete Relyence User Guide to review details on any of the Relyence Products and capabilities. Relyence also includes the Relyence Answer Assistant, a built-in help tool that allows users to ask questions in natural language and receive answers directly within the application.
Relyence Answer Assistant
Get instant answers while working in Relyence with the Relyence Answer Assistant. This AI-driven tool lets you ask questions in natural language and quickly receive clear, relevant guidance directly within Relyence.
Key benefits of the Relyence Answer Assistance include the ability to:
- Get instant in-app guidance without manually searching documentation
- Ask questions in natural language
- Quickly find answers during any stage of your analysis in Relyence
The Help Assistant is accessible within Relyence, allowing your team to stay focused, resolve questions efficiently, and continue working with confidence. Whether you’re learning features or troubleshooting, the Answer Assistant helps you find what you need without leaving your workflow.
How-to Videos
There’s nothing like watching a short video to pick up pointers! These short 5-10 minute videos are designed to provide bite-size chunks in order to get you quickly up and running or to provide more details on specific aspects of our tools. Our ever-expanding and continually-updated set of online training videos are available for free and unlimited use. Feel free to progress through the videos sequentially or jump to particular subjects where you would like more details. Watch them as often as you like! Click here to access our online video library.
Email Support
Have a specific question? Feel free to email us at support@relyence.com and we’ll get back to you in a flash. We welcome questions, suggestions, and feature requests. Or, use the Relyence Support Center to submit a ticket and track your support requests.
Live Phone Support
We are always here for you! Our support lines are staffed with knowledgeable Relyence professionals to answer your questions quickly and accurately. We guarantee our response. You can reach our Technical Support team at 724-832-1900, option 2. Let us know how we can help!
Personal 1-on-1 Sessions
If you are having questions about certain capabilities and want to see the software in action, a short custom 1-on-1 webinar might be the best approach. Email us at support@relyence.com so that we can discuss your needs. We can schedule a personalized session to go over your questions, show off our capabilities, or introduce you to a new feature you are just learning to use. Our Personal 1-on-1 Sessions are short, interactive and tailored to your needs!
